Sigh

[christopher575]

Back on the 6th, I purchased a voucher for $50 worth of food and drink for $20 at Shilla on LivingSocial. Fine and dandy, but I sent it to Garrett as a gift certificate and he never saw an email from them.

On the 10th, I sent an email to their support. They replied without really saying anything but there was a PDF attached. I didn't actually look at it until today, because we're planning on going tonight, and for some reason it was a screenshot of their outgoing email to us, which we obviously couldn't use.

So today I replied to that message and pointed out what the PDF was. They replied again, without saying anything, but with a voucher attached.

Of course I had to go and read it wrong, and thought it expired the day I paid instead of one year later. I even typed the date out in my reply to them. How embarrassing. But it's fine, we now have the voucher and it's good for nearly a year, but we're going to use it tonight.

They need to send emails out when they're supposed to and then reply with more than just a signature.

And I need to read dates more carefully.

Comments

[jodfoster.livejournal.com]

I did the same thing with the Trophy Cupcakes thing on Groupon. Thought it was going to expire today and not a year from today :)

[scearley.livejournal.com]

The nastiest customer service email I sent was to American Airlines about how miserably hard it was to look up a flight by number. I detailed all of the steps I had to go through on their website, that this was such a common occurrence (tracking a flight) that it shouldn't be hidden, and so forth.

Then after I sent it I realized I had been using a browser set up for testing, and the setup was filtering out the entry fields on the front page. So in reality, the front page had what I was looking for all along.

Oops.

[my-ophelia.livejournal.com]

I really wish I had seen that. I go there once a month or so. they know me by name, don't bring a menu, and always impress whoever I am taking there with superior service. Most people hate that place though.

Have fun!

[christopher575.livejournal.com]

I subscribed to LivingSocial and Seattle Groupon, and StrangerMart also sends me updates.

[jameth.livejournal.com]

I love your first world probs they have become even better since you got relationship

[christopher575.livejournal.com]

My FWP were way different with Jackson. He expected me to be able to find things on the internet for him that did not actually exist, and never believed me when I said they didn't.

[meowlet.livejournal.com]

Good to know that their customer service is so impersonal. They do have good deals sometimes, but still - it's good to know in advance.